01 / VOICE
Voice Agents
Natural voice interaction connected to business logic.
Configure agents around your terminology, approved knowledge, escalation rules and the actions they are allowed to take.
Voice agents connected to real operations
Every call can become an action.
Q360 AI Communications can answer, understand, qualify and action calls using voice agents connected to your calendars, CRM, ordering systems and operational workflows, with human escalation when the conversation needs it.
Q360 AI TELEPHONYListen. Understand. Act. Log.Calls can trigger bookings, orders, CRM updates, messages and
handoffs instead of ending as an isolated conversation.
ConversationIntentAction logged
More than an answering service
Answer. Understand. Act.
The useful part of AI communications is not simply speaking naturally. It is being able to understand why the caller contacted you, use approved business knowledge, take the right action and leave a usable record behind.
Answer
Provide a consistent first response for inbound or outbound calls without depending on staff availability for every interaction.
Understand
Identify intent, capture required information, use approved knowledge and determine whether the call can continue automatically.
Act
Book, order, qualify, update the CRM, notify a person, create a task or transfer the caller with context.
AI Communications services
Different agents for different call outcomes.
The same voice platform can be configured around very different business processes, from reception and call handling to ordering, booking and sales.
02 / CALL CENTRE
Call Centre Agents
Handle higher volume without a matching rise in headcount.
Use agents for common enquiries, triage, qualification, routing and repetitive interactions while complex calls move to people.
03 / RECEPTION
Receptionist Agents
A receptionist that can do more than take a message.
Identify the caller, understand the purpose, gather details, answer known questions, route or book, then log the outcome.
04 / ORDERING
Ordering Agents
Take orders conversationally and pass them into operations.
Capture items, quantities, options and delivery details, confirm the order and connect the result to ordering or fulfilment systems.
05 / BOOKING
Booking Agents
Book into live calendars while the caller is still on the line.
Check availability, gather booking details, confirm appointments and send reminders or summaries without manual scheduling.
06 / SALES
Sales Agents
Qualify, follow up and route opportunities consistently.
Use approved qualification questions and value propositions, capture intent and hand qualified opportunities to the right sales path.
The connected call flow
The conversation should update the business, not just end the call.
A voice interaction can use customer or product context, trigger actions in third-party systems and leave a structured summary for staff, CRM and reporting.
Call received
ANSWER
Inbound or outbound conversation starts with the right brand, script and operating context
Intent and information
UNDERSTAND
The agent understands the purpose and gathers the fields needed to complete the task
System action
ACT
Calendar, CRM, ordering, ticketing or another connected application is updated
Summary and record
LOG
Call details, outcome and follow-up context are stored for reporting or staff review
Human escalation
ESCALATE
Sensitive, complex or out-of-policy calls transfer with context instead of starting again
Telephony as part of the operating model
Connect calls to CRM, calendars, ordering and workflows.
The value increases when the voice agent can see the information it is allowed to use and perform the action the caller actually needs, while still respecting approval and escalation boundaries.
CRMCalendarsOrderingTicketingNotificationsHuman Handoff
What the business gets
More calls completed. Better records. Cleaner handoffs.
Coverage beyond staff availability
Handle routine calls when staff are busy or unavailable, while retaining a clear escalation route for conversations that need a person.
Useful for reception, booking and common enquiries.Structured call outcomes
Capture caller details, intent, action and summary in a reusable form instead of leaving important information only in a conversation.
Useful for CRM, service and management reporting.Context-rich human handoff
Transfer complex calls with the reason, information already collected and relevant context so staff do not restart the conversation from zero.
Useful when automation should assist, not replace, judgement.
Use cases that connect to operations
A call can become a booking, order, lead or service action.
Telephony works best when the voice agent is connected to the same systems and workflows the business already uses.
Reception and triageIdentify purpose, answer known questions, route the caller
and create a useful record.
Booking and remindersCheck live availability, create or modify appointments and
send confirmations.
Ordering and fulfilment handoffCapture order detail and move it into the systems or
workflows used to fulfil it.
Sales qualificationAsk approved questions, capture need and route qualified
opportunities with context.
AI communications connected to your business
Let the call trigger the right next action.
Q360 can design voice agents around your real call types, knowledge, integrations, escalation paths and operating rules.