Managed technology. Intelligent operations.

Managed technology that does more than keep the lights on.

Q360 manages Microsoft 365, endpoints, security, backup, compliance and day-to-day IT operations. Then we go further: automate repeatable processes, connect operational data, and turn the environment into clear reporting your business can actually use.

Explore managed services See automation and reporting

Microsoft 365EndpointsSecurityBackupAutomationReporting

LIVE OPERATING MODEL

Microsoft 365 Endpoints Security Backup

Q360 Managed Technologycontext + policy + orchestration

AutomateProvision, remediate, notify and escalate

ReportHealth, trends, exceptions and next actions

Human review only when an exception needs it

A broader managed service

Manage the technology. Automate the routine. Report what matters.

Traditional managed IT often ends with monitoring, tickets and reactive support. Q360 treats managed technology as part of a wider operating model: keep systems healthy, remove repeatable manual work, and make operational information visible to the people who need it.

Manage

Operate the technology foundation: Microsoft 365, user access, endpoints, patching, security, backup, documentation and day-to-day support.

Automate

Turn repeatable IT work into controlled workflows, from onboarding and device provisioning to licence changes, remediation and escalation.

Report

Bring service, security, Microsoft 365, device, backup and asset information together into clear operational and management reporting.

Core managed services

One managed technology layer across the environment.

Each service can stand on its own, but the real value comes when the information and actions between them are connected.

01 / MICROSOFT 365

Microsoft 365 Management

Manage the Microsoft environment around the employee lifecycle.

Licensing, identity, Exchange, Teams, SharePoint, OneDrive, access policies and ongoing optimisation, connected to onboarding, offboarding and role changes instead of handled as isolated admin tasks.

Identity & access

Managed

Licence lifecycle

Automated

Policy posture

Reported

02 / ENDPOINTS

Endpoint Management

Endpoints that stay known, managed and policy-aligned.

Device enrolment, patching, configuration, compliance, encryption and lifecycle visibility across the workforce.

03 / BACKUP

Backup and Recovery

Backup health you can see and act on.

Monitor backup status, surface failures, verify recoverability and route exceptions before a recovery event becomes a crisis.

04 / COMPLIANCE

IT Compliance Alignment

Evidence instead of assumptions.

Translate technical controls into visible posture, documented policy and evidence that can support reviews, audits and governance.

05 / ADVISORY

IT Advisory Services

Decisions based on what the environment is telling us.

Roadmaps, lifecycle planning, risk priorities, platform choices and improvement decisions grounded in operational data.

Automation inside managed IT

Routine IT work should not wait for a human.

Where a process has a clear trigger, enough context and an approved rule, Q360 can move it forward automatically. People remain in the loop for approvals, exceptions and decisions that genuinely need judgement.

User onboarding and offboarding

Device provisioning and policy

Licence and access changes

Security and backup escalation

Remediation workflows

Asset and lifecycle actions

Trigger

User event, device state, alert, request or scheduled check

DETECTED

Context and policy

Tenant, employee, role, device, location, policy and system data

EVALUATED

Automated action

Provision, update, assign, notify, remediate or escalate

EXECUTED

Audit and exception

Record what happened and surface anything that needs a person

VISIBLE

Operational reporting

Your managed IT service should show you what is happening.

We can bring together information from managed platforms and operational systems so management is not dependent on separate consoles, screenshots and ad-hoc spreadsheets.

Service and operational viewTickets, recurring issues, trends, workload and areas that need attention.

Device and endpoint healthInventory, lifecycle, patching, compliance, encryption and exception status.

Security and compliance postureIdentity controls, security signals, policy alignment and evidence.

Backup and recovery visibilityBackup health, failures, recoverability signals and exceptions requiring action.

Microsoft 365 and lifecycle reportingUsers, licences, access, mailbox and other operational data where available.

Q360 Managed Technology OverviewILLUSTRATIVE VIEW

Endpoint healthExceptions

Automated actionsAudit trail

Human reviewOpen items

Pattern detected: repeated device compliance exceptions
Recommended next step: investigate policy or deployment issue

REVIEW

Resilience and control

Prevent more. Detect earlier. Recover with context.

Cyber security, backup and compliance work better when they share context with the broader managed environment.

Backup and recovery

Know the state of protection before you need it.

Backup operations should generate useful signals, not just logs. Failures and recovery concerns can be surfaced, escalated and included in ongoing reporting.

Backup monitoring and validation

Failure and exception workflows

Recovery readiness visibility

Operational reporting

Compliance and IT advisory

Turn technical operations into better business decisions.

The goal is not just to manage devices and resolve tickets. It is to give management a clearer view of technology risk, capacity, lifecycle, cost, security and improvement priorities.

Technology roadmapsPrioritise improvement work using real operational information.

Compliance alignmentMap technical controls, evidence and remediation work to business obligations.

Asset and lifecycle planningUse device and operational data to support replacement and procurement decisions.

Management reportingMove from scattered tools to a consolidated view of what requires attention.

Managed IT, connected to the rest of the business

Keep the technology running. Remove the repetitive work. See what needs attention.

Q360 can help decide what should be managed, what should be automated, what should be reported, and what still belongs with a human.

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